Terms of Service

1. Agreement and parties

These Terms of Service (“Terms”) are a contract between you and Neural Vector Lab LLC, a Wyoming limited liability company (“Neural Vector Lab,” “we,” “us”), for the VelvetVerb language-learning service. VelvetVerb includes the website at velvetverb.com, the VelvetVerb mobile applications, and the related accounts, feeds, and practice tools we operate (together, the “Service”).

Neural Vector Lab also publishes company information at neuralvector.org. That site is separate from VelvetVerb. These Terms govern VelvetVerb only.

By creating an account, signing in, or using the Service, you agree to these Terms and to the Privacy Policy at velvetverb.com/privacy. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 13 years old to use VelvetVerb. If you are under the age of digital consent where you live (for example, 16 in parts of the European Economic Area), you may use the Service only with the consent of a parent or legal guardian.

The Service is not directed to children under 13, and we do not knowingly let them create accounts. If you are a parent or guardian and believe a child under 13 has an account, email privacy@velvetverb.com and we will delete it.

You may use the Service only if the law of your country allows you to, and only if you are not barred from receiving services from a United States company.

3. Accounts and sign-in

You sign in with an email address and a one-time code, or with Google. We create an account the first time an unknown email or Google identity signs in. You must use an email address you control and keep it accurate.

You are responsible for activity on your account. Do not share one-time codes, and tell us at support@velvetverb.com if you believe someone else is using your account.

One person per account. You may not sell, transfer, or let someone else use your account except as these Terms allow.

4. The Service

VelvetVerb helps you practice English. Depending on what is available in your version of the app, the Service may include a placement that sets a CEFR band, a feed of short lessons matched to that band and to topics you choose, vocabulary and quizzes, search of lesson material, and spoken practice.

We may change, pause, or remove features. A feature described in marketing, in the app, or in a future plan is not a promise that it will remain available or that it is available to every account.

Lessons are generated and curated for practice. They are not a formal language exam, a certified course, or a guarantee of any score, visa, job, or level of fluency.

5. Plans

VelvetVerb is offered without a paid subscription today. We do not collect payment card or billing details. If we later offer a paid plan, we will describe the price, the billing period, and how to cancel before you are charged, and we will update these Terms or present a separate purchase flow. App stores may apply their own payment rules to any future in-app purchase.

6. Acceptable use

You agree not to:

• Use the Service if you are under 13, or help a child under 13 create an account.
• Break the law, infringe someone else’s rights, or submit content that is unlawful, abusive, or that exploits a minor.
• Probe, scan, or attack the Service, or attempt to bypass sign-in, rate limits, or access controls.
• Scrape, harvest, or bulk-download lessons, audio, or other material, or use the Service to train a competing model, except where a law gives you a right we cannot waive.
• Reverse engineer the Service except to the extent the law allows it.
• Interfere with other learners, impersonate someone, or misrepresent your affiliation with us.
• Use voice practice or any upload feature to send content you do not have the right to send.

7. Your content

You keep your rights in the material you submit, including your name, profile photo, topic choices, quiz answers, search text, and the words you speak that we store as a transcript (“Your Content”).

You grant Neural Vector Lab a worldwide, non-exclusive license to host, reproduce, process, and display Your Content only as needed to operate, secure, and improve the Service for you, including sending it to the service providers named in the Privacy Policy. This license ends when we delete the content, except for copies we must keep for a short backup period or for a legal reason described in the Privacy Policy.

You represent that you have the rights you need to grant this license, and that Your Content does not violate these Terms.

8. AI content and educational use

Lessons, example sentences, images, spoken replies, and transcripts may be produced by automated systems. They can be wrong, incomplete, or inappropriate for your situation. Review anything important yourself.

VelvetVerb is for language practice. It is not medical, legal, immigration, financial, or other professional advice, and it is not a substitute for a teacher, a tutor, or an official exam.

We do not promise that generated English is always idiomatic, that a placement band matches an official CEFR test, or that practice will produce a particular result.

9. Intellectual property

The Service, including its software, lesson structure, generated lessons, images, audio, branding, and the VelvetVerb name, belongs to Neural Vector Lab or its licensors. These Terms do not give you ownership of that material.

We grant you a personal, limited, non-exclusive, non-transferable, revocable license to use the Service for your own language practice, subject to these Terms and to the rules of the store you downloaded the app from.

If you believe material on the Service infringes your copyright, email support@velvetverb.com with the work you claim, the location of the material, your contact details, and a statement that you have a good-faith belief the use is not authorized. We may remove material and, where appropriate, close accounts of repeat infringers.

10. Third-party services

The Service depends on other companies, including Google for optional sign-in, OpenAI for embeddings and live voice, OpenRouter for lesson, image, and speech generation, Cloudflare for media storage and streaming, Resend for sign-in email, and Sentry for error reporting. Their terms and privacy notices govern their own services. We are not responsible for a third-party service we do not control, including an outage or a change to that service. The Privacy Policy lists what we send them.

11. App stores

If you downloaded VelvetVerb from the Apple App Store, you and Neural Vector Lab acknowledge that these Terms are between you and Neural Vector Lab only, not with Apple Inc. Neural Vector Lab, not Apple, is solely responsible for the app and its content. Apple has no obligation to provide maintenance or support for the app.

If the app fails to conform to an applicable warranty, you may notify Apple, and Apple may refund the purchase price, if any. To the maximum extent permitted by law, Apple has no other warranty obligation. Apple is not responsible for claims relating to the app, including product-liability claims, claims that the app fails to meet a legal requirement, and intellectual-property claims.

You represent that you are not located in a country subject to a United States government embargo and that you are not on a United States government list of prohibited or restricted parties. You must also comply with any applicable third-party terms, including the Apple Media Services terms, when you use the app.

Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms as they relate to the iOS app. Once you accept these Terms, Apple has the right to enforce them against you.

If you downloaded VelvetVerb from Google Play, Google’s terms also apply to that download. Google is not responsible for the app or for support, except as Google’s own terms require.

12. Feedback

If you send us ideas, bug reports, or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without obligation to you. We do not have to keep them confidential, and we do not have to use them.

13. Suspension and termination

You may stop using VelvetVerb at any time. To ask us to delete your account and the personal information described in the Privacy Policy, email privacy@velvetverb.com from the address on the account.

We may suspend or close an account, or remove content, if we reasonably believe you broke these Terms, we must do so to comply with law, or continued access creates a security or safety risk. Where it is reasonable and lawful, we will tell you why.

Sections that by their nature should survive — including intellectual property, disclaimers, liability limits, indemnification, and dispute terms — survive termination.

14. Disclaimers

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty that the Service will be uninterrupted, accurate, or error-free. Some jurisdictions do not allow these disclaimers, so they may not apply to you. You may have rights that cannot be waived.

15. Limitation of liability

To the fullest extent permitted by law, Neural Vector Lab and its members, employees, and suppliers will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill, arising out of the Service or these Terms. Our total liability for any claim relating to the Service will not exceed the greater of the amount you paid us for the Service in the twelve months before the claim or one hundred US dollars (US $100). These limits do not apply to liability that cannot be limited under the law that governs these Terms, including liability for fraud or for death or personal injury caused by negligence where that exclusion is prohibited.

16. Indemnification

You will indemnify and hold harmless Neural Vector Lab and its members, employees, and suppliers from claims, damages, losses, and reasonable legal fees arising out of Your Content, your misuse of the Service, or your violation of these Terms or of someone else’s rights. We will give you notice of a claim where the law requires it. This section does not require you to indemnify us for our own fraud or willful misconduct.

17. Governing law and venue

These Terms are governed by the laws of the State of Wyoming, excluding its conflict-of-laws rules. Subject to the dispute process below, the state courts in Sheridan County, Wyoming, and the federal courts located in Wyoming, have exclusive jurisdiction, except that either party may seek injunctive relief in any court of competent jurisdiction for misuse of intellectual property or unauthorized access. If you are a consumer living outside the United States, mandatory consumer protections of your country of residence still apply where the law says they must.

18. Disputes

Before filing a claim, you and we will try to resolve the dispute informally. Send a short description of the dispute and the outcome you want to support@velvetverb.com . We will do the same if we have a dispute with you. If we have not resolved it within 30 days after that notice, either party may bring a claim in the courts identified above.

We do not require arbitration, and nothing in these Terms waives a right to participate in a class, collective, or representative action where the law forbids that waiver. Either party may still bring an individual claim in small-claims court if the claim qualifies.

19. Changes

We may update these Terms. We will post the new version on this page and change the “Last updated” date. If a change is material, we will provide additional notice where we reasonably can, such as by email to the address on your account. If you continue to use the Service after the updated Terms take effect, you accept them. If you do not agree, stop using the Service and ask us to delete your account.

20. Miscellaneous

These Terms and the Privacy Policy are the entire agreement between you and Neural Vector Lab about VelvetVerb. If a court holds part of these Terms unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver.

You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets, or to an affiliate. The Terms bind permitted successors.

These Terms are written in English. A translation is for convenience only.

21. Contact

Neural Vector Lab LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States. Support: support@velvetverb.com . Privacy: privacy@velvetverb.com . Company site: neuralvector.org.